Mee Transfer Ltd – Terms and Conditions

1. Introduction

1.1. These Terms and Conditions (“Terms”) govern the business operations and service delivery of Mee Transfer Ltd (“the Operator”, “we”, “our”, “us”), a private hire vehicle operator licensed by Transport for London (TfL) under the Private Hire Vehicles (London) Act 1998.
1.2. Mee Transfer Ltd provides pre-booked private hire services via telephone, website and mobile application. All bookings are accepted and managed in full compliance with TfL’s Operator Licensing Conditions and the associated regulatory framework.
1.3. These Terms outline the rights, obligations and responsibilities of Mee Transfer Ltd, our drivers and passengers.

2. Licensing and Regulatory Compliance

2.1. Mee Transfer Ltd holds a valid Private Hire Operator Licence issued by Transport for London.
2.2. We operate in strict compliance with the Private Hire Vehicles (London) Act 1998, Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 and all TfL Operator Licensing Conditions.
2.3. The Operator ensures that:

• All bookings are accepted and recorded at the licensed operating centre.
• Only TfL-licensed private hire drivers and vehicles are used to fulfil bookings.
• All vehicles are insured for hire and reward and meet TfL’s vehicle standards.
• The Operator and its staff are fully aware of and act in accordance with all applicable legal and regulatory duties.

2.4. Mee Transfer Ltd accepts full responsibility and liability for the provision of all private hire bookings and transportation services. All bookings are accepted by Mee Transfer Ltd as the licensed private hire operator and the operator remains liable for the performance of the journey from booking acceptance to completion, in accordance with TfL regulations.

3. Booking Procedure

3.1. Bookings are accepted through the following authorised channels:

• Telephone: 020 3983 3945
• Website: www.meetransfer.com
• Mee Transfer mobile application.

3.2. No booking is deemed confirmed until the Operator issues a booking confirmation, which will include:

• Passenger name and contact details
• Pickup location, date and time
• Destination
• Driver’s name, badge number and vehicle details (once allocated)
• Upon acceptance of a booking by Mee Transfer Ltd, a binding contract is formed between the passenger and Mee Transfer Ltd (the Operator) for both the booking and transportation service. The driver acts solely as a subcontracted representative of Mee Transfer Ltd to perform the journey on behalf of the Operator. All contractual obligations relating to the booking and service are between the passenger and Mee Transfer Ltd.

3.3. In accordance with TfL’s record-keeping requirements, the Operator maintains full and accurate records of:

• Every booking accepted (including the booking channel and timestamp)
• The allocated driver and vehicle details
• Customer contact details and payment information (where applicable)
• Booking status updates and any amendments or cancellations.

3.4. All booking records are securely retained for a minimum period of 12 months as required by TfL regulations.

4. Allocation of Bookings

4.1. Bookings will only be allocated to drivers who:

• Hold a valid TfL Private Hire Driver’s Licence.
• Are registered with Mee Transfer Ltd as an authorised contractor.
• Are insured for private hire work.

4.2. All vehicles used must:

• Hold a valid TfL Private Hire Vehicle Licence.
• Always display the TfL-issued licence discs.
• Be maintained in a safe, roadworthy and clean condition.

5. Passenger Responsibilities

5.1. Passengers must provide accurate booking information and be ready at the agreed pickup time and location.
5.2. Passengers must behave in a respectful and lawful manner throughout the journey.
5.3. Smoking, consumption of alcohol and use of illegal substances are strictly prohibited in all licensed vehicles.
5.4. Passengers are responsible for any damage caused to the vehicle, deliberate or otherwise and will be liable for repair or cleaning charges as determined by the Operator.

6. Fares and Payments

6.1. Fares will be calculated and agreed prior to dispatch
6.2. Payments can be made by:

• Cash to the driver.
• Debit or credit card via the phone, app or website.
• Pre-paid invoice for corporate or account customers.

6.3. Any additional costs such as tolls, congestion charges or waiting time will be added to the fare in accordance with the Operator’s pricing policy.
6.4. The Operator reserves the right to charge a cancellation fee for late cancellations or no-shows.

7. Cancellation Policy

7.1. Customers may cancel a booking free of charge if notice is provided at least 30 minutes before the scheduled pickup time.
7.2. A cancellation made within 30 minutes of the pickup time or a failure to appear (“no-show”), may incur a cancellation charge equivalent to the minimum fare or a percentage of the agreed price.
7.3. If a driver or vehicle becomes unavailable, Mee Transfer Ltd will notify the customer immediately and provide an alternative driver or full refund where appropriate.

7.4. Only Mee Transfer Ltd, as the licensed private hire operator has the authority to cancel or amend booking. Drivers are not permitted to cancel or amend bookings directly with passengers under any circumstances. Any cancellation or amendment must be processed and communicated by the Operator.

8. Lost Property

8.1. Any item left in a vehicle must be reported by the driver to the Operator as soon as practicable after the journey.
8.2. Lost property will be securely logged, stored and returned to the rightful owner upon verification.
8.3. Mee Transfer Ltd accepts no liability for items lost or damaged in transit but will take reasonable steps to facilitate recovery.

9. Data Protection and Privacy

9.1. Mee Transfer Ltd is committed to protecting customer data in compliance with the UK GDPR and Data Protection Act 2018.
9.2. Personal information collected for booking and record-keeping purposes will be used only for:

• Managing and fulfilling bookings
• Compliance with TfL’s operator requirements
• Customer support and complaint resolution.

9.3. All booking data is stored securely using password-protected systems and encrypted databases.
9.4. Data will not be shared with any third party except where required by law, TfL, or law enforcement authorities.
9.5. Customers have the right to request access to, correction of or deletion of their personal data, subject to legal retention requirements.

10. Record-Keeping Obligations

10.1. Mee Transfer Ltd maintains comprehensive records as required by TfL, including but not limited to:

• Booking records (for a minimum of 12 months).
• Driver and vehicle details and availability records.
• Complaints, lost property, and incident logs.

10.2. All records are readily available for inspection by TfL or authorised officers upon request.
10.3. Failure by any driver or staff member to provide accurate information for record-keeping purposes will result in disciplinary action or contract termination.

11. Complaints Handling Procedure

11.1. All complaints must be submitted to Mee Transfer Ltd via email: meetransferltd@gmail.com, or through the website/app contact form.
11.2. Complaints will be logged, acknowledged within 7 working days and investigated promptly.
11.3. A written response will be provided within 14 working days of receipt of the complaint.
11.4. Where the complaint concerns a licensed driver or vehicle, TfL may be notified in accordance with TfL complaint-handling policy.
11.5. If the customer is dissatisfied with the Operator’s response, they may escalate the matter directly to Transport for London (Taxi and Private Hire Department).

12. Insurance and Liability

12.1. All vehicles used for private hire work are covered by valid hire and reward insurance.
12.2. Mee Transfer Ltd shall not be liable for:

• Delays caused by traffic, road closures, or unforeseen circumstances beyond our control.
• Missed flights, appointments, or consequential losses.

12.3. Our liability in connection with any booking is limited to the value of the fare paid for that journey.

12.4. Mee Transfer Ltd retains full legal responsibility and liability under the Private Hire Vehicles (London) Act 1998 and the Private Hire Vehicle (Operators’ Licences) Regulations 2000. Liability arising under the legislation is not transferred or delegated to any driver, contractor or other party.

13. Operator Responsibilities

13.1. The Operator ensures all staff, drivers and contractors are familiar with TfL’s operator regulations and conduct requirements.
13.2. The Operator must inform TfL of any material change affecting its licence within 14 days, including changes in ownership, operating centre address or trading name.
13.3. The Operator shall not use the words “taxi” or “cab” (or similar) in advertising or branding, in accordance with TfL’s restrictions.
13.4. The Operator ensures all relevant policies (e.g., equality, ex-offender, safeguarding, and data protection) are maintained, implemented, and reviewed regularly.

14. Amendments to Terms

14.1. Mee Transfer Ltd reserves the right to amend these Terms to ensure compliance with new legislation or TfL regulations.
14.2. All amendments will be published on the company’s website and notified to TfL where required.

15. Governing Law

15.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
15.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Mee Transfer Ltd
Licensed Private Hire Operator – Transport for London
Email: meetransferltd@gmail.com
Phone: 020 3983 3945
Website: www.meetransfer.com
Registered Address: [Unit C, 124 Upton Lane, London E7 9LW)]